Moore Lumber Ace Hardware & Paint

I needed to work on my chicken coop, which included installing a shelf, a roost bar, mounting a heat panel, and insulating the building. I went into this Ace with a vague idea of what I needed and a very rough sketch. I was immediately greeted at the door by the employees and asked if I needed help. I explained my project to them and Dave K jumped on board to help me. He took the time to walk me through the store to make sure I had everything I needed for this project. He made very educated recommendations as to what I might need without being overbearing. I really appreciated his assistance with this project. Because of Dave’s help it turned out way better than I could have done on my own. My chickens are grateful. I have been in this Ace several times since moving into the neighborhood and I have had a great experience every time. The employees are consistently knowledgeable friendly and helpful.

Poorly implemented point of service systems mixed with poor management lead to inability to make a purchase. The employees were great and helped me find the electrical components I needed quickly. The problem was checkout. The system flagged one of the items as not being in inventory and locked up the system until a manager reviewed and entered their credentials. Problem is that there was only one manager on duty and they were sequestered in the office on the phone and would not respond. After 5-10 minutes of waiting, during which the cashier tried multiple times to get the manager to override, I had to walk out with nothing. This was incredibly disappointing for a place I have been frequenting for two decades, and I felt bad for the cashier who must have been very embarrassed. Technology is great - I love it, but poorly or partially implemented technology can make life a living hell, especially when mixed with management that doesn’t seem to value customers. I did try to give them the benefit of the doubt, but at some point you ask the person on the phone to hold and you take care of the immediate, in-person issue. Better yet, you have a delegate who has been trained and authorized so that you don’t become the bottleneck. I thought that maybe it was a critical call, but after I heard something to the effect of, “hey princess” drift down from their office I began to strongly doubt the criticality. Unfortunately, now I don’t have the supplies I need. Thankfully though I don’t have to go too much farther to find another place that has what I need. This experience has inconvenienced me today, but the most unfortunate part is that I will now think twice about going here and may choose a location that has been more reliable, even if it’s a little farther.

Horrible customer service!! Sold me pellets 3 months ago. Still don’t have them on December 1st and ZERO ETA!! They lied and blamed the manufacturer but I called the manufacturer and they have been sending trucks. This whole pellet delivery is a total joke. They’re the only game in town for quality pellets and they just don’t care!!! So frustrating I’ll drive down to Denver before giving these clowns any more money!!!

I like this Ace store a lot more since the renovation. While they cannot compete with larger stores in terms of sheer variety, they definitely have a great selection of key essentials. The staff at this particular branch is also very helpful and friendly. My only wish would be that they stayed open until 7pm.

I really like this store, and I prefer shopping locally over going to the Big Box. In particular, I recently had an issue with a large expensive item, and they bent over backwards to rectify the situation. After reading other comments, I disregard most of the negative critiques. Lots of whining over trivial matters. Yes, their parking lot is a bit tight, and maybe their prices are a tad higher on some things, but they are always my first stop, and they usually have what I need. SHOP LOCALLY!